Returns and Refund

Return Policy:

  1. Opening Packages:

    • Customers have the right to open their packages in the presence of the courier to inspect the contents before accepting the delivery.

  2. Returns:

    • Returns are only accepted in the case of quality issues or size exchange.
    • To initiate a return, please contact our customer service within [number] days of receiving your order.
    • Items must be returned unused, in their original packaging, and with all tags attached.

  3. How to Return:

    • Contact our customer service team via [contact details].
    • Provide your order number and details of the issue.
    • Follow the instructions provided by our customer service for the return process.

  4. Refunds/Exchanges:

    • Refunds will be processed upon successful inspection of returned items.
    • Exchanges for a different size are subject to availability.

  5. Exceptions:

    • Returns are not accepted for reasons other than quality issues or size exchange.
  6. Non-Returnable Products:
  • Some products are non-returnable and non-refundable, including underwear, swimwear, socks. Any exceptions to this policy will be clearly stated on the product page.

Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us at support@malabisy.com. We are always here to help.